DIDs
Overview
The DIDs page manages inbound telephone numbers assigned to the selected tenant, including voice, fax, SMS, privacy, recording behavior, and routing destinations. Open it from Configuration > DIDs.
The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci Oil tenant.
Display modes
The DIDs page can be shown in DataTable mode or jqGrid mode. Use the display mode toggle in the toolbar to switch between them.
DataTable mode
DataTable mode shows the standard table with search, sorting, page-size selection, row checkboxes, and bulk actions.
jqGrid mode
jqGrid mode shows the same DID records in an advanced grid with column filters and grid toolbar actions.
Working with DIDs
| Task | How to do it |
|---|---|
| Add | Select the New DID action, complete the form, and select Save. |
| Edit | Open the DID from the list by selecting its name, number, or row action. Change the form and select Save. |
| Delete | Select the row checkbox and use Delete Selected, or open the DID and select Delete, then confirm. |
Page functions
| Action | Description |
|---|---|
| Outbound CallerID Regexs | Opens the DID caller ID rewrite rules used for outbound caller ID presentation. |
| Outbound DIDs | Opens the outbound DID management view. |
| New DID | Opens the creation form for a new DID. |
| Bulk DIDs | Opens the bulk DID creation tool. |
| Delete Selected | Deletes selected rows after confirmation. |
| CSV/XLS Upload | Opens import tools for bulk DID data. |
| Enable jqGrid | Switches the table display mode for advanced grid controls. |
| Divert | Opens the divert action for selected DIDs when available. |
List columns
| Column | Description |
|---|---|
| Number | The inbound number or matching value. |
| Admin Comment | Internal administrator note for the DID. |
| Comment | Tenant-facing or operational note for the DID. |
| Max Channels | Maximum simultaneous channels allowed for the DID. |
| Recording | Recording policy shown for inbound calls on the DID. |
| CallerID Prefix | Prefix applied to inbound caller ID number or name. |
| Unconditional forward | Destination used when unconditional forwarding is enabled. |
| Inbound Call Rates | Rate profile applied to inbound calls. |
| Action | Row-level actions available for the DID. |
Demo records
The tenant contains documentation demo DID records such as Docs Demo DID 1 and Docs Demo DID 2.
Create and Edit DIDs
Use Create and Edit DIDs to add or maintain inbound numbers for the selected tenant. The same form is used for new DIDs and existing DIDs: a new DID starts with tenant defaults, while an existing DID opens with the saved values.
The screenshots use the Canistracci Oil tenant.
Creating and editing
| Action | Description |
|---|---|
| Create | Open Configuration > DIDs and select New DID. Fill the required fields and select Save. |
| Edit | Open an existing DID from the DIDs list. Update the required fields and select Save. |
| Delete | When delete permission is available, open the DID and select Delete, or delete selected rows from the list. Confirm only after checking destinations and call-flow references. |
Information
Use this section for the DID identity, channel limits, privacy behavior, emergency caller ID behavior, branch or department classification, inbound call rate, provider, and administrator notes.
| Block | Purpose |
|---|---|
| Number | Sets the DID number. Depending on system format settings, the number can be entered as country, area, and number fields or as a single value. |
| Comment and admin comment | Stores visible and internal notes for list views and administration. |
| Max Channels | Limits simultaneous use of the DID. Empty means unlimited; zero disables usage. |
| CNAM and privacy | Controls caller-name lookup and whether inbound caller ID is hidden. |
| Emergency caller ID | Marks the DID for emergency caller ID use and stores emergency notes when enabled. |
| Branch, department, rate, and provider | Classifies the DID and links it to inbound rating or DID provider data when those options are available. |
Voice
Use this section for voice-call forwarding, recording, caller ID prefixes, and the main inbound destination.
| Block | Purpose |
|---|---|
| Unconditional Forward | Routes all inbound calls to the selected destination when enabled. |
| Recording | Controls whether inbound calls are recorded and whether callers or called parties can start or stop recording. |
| Email recording and minimum size | Sends matching recordings to configured recipients and suppresses very small recordings when a minimum size is set. |
| Transcript, summary, and sentiment | Enables AI processing for recorded calls when the tenant supports those services. |
| Caller ID prefixes | Adds prefixes to inbound caller ID number or name before the call is delivered. |
| Destination | Selects the normal inbound destination for calls to the DID. |
Fax
Use this section for inbound fax detection, fax routing, store-and-forward behavior, direct print or storage destinations, fax identity, and post-receive actions.
| Block | Purpose |
|---|---|
| Receive Fax | Controls whether the DID never receives faxes, autodetects faxes, forces fax handling, stores and forwards, or sends faxes to print/storage. |
| Fax Routing Profile | Selects the routing profile used for outbound faxes when this DID is used as caller ID. |
| Forward or print/storage target | Sets the forwarding number or external print/storage target used by the selected fax mode. |
| Fax station and header | Sets the station ID and header text shown on fax documents. |
| Fax Protocol | Selects T.38, G.711, or mixed fax protocol behavior. |
| Email, store, and success destination | Controls fax delivery by email, whether received faxes are stored, and where the call continues after a successful fax. |
SMS
Use this section for SMS reception protocol, message field mapping, message delivery, storage, and routing destination.
| Block | Purpose |
|---|---|
| Protocol | Selects whether the DID supports SMS and how inbound SMS data is received. |
| IMSI and field mapping | Maps inbound SMS source, destination, body, and MMS link fields for custom payloads. |
| Email and store | Controls notification delivery and whether messages are stored. |
| Destination | Selects the destination used when an inbound SMS is received. |
Third party integration - Additional fields
Use this section for additional tenant-specific or integration-specific DID fields. The visible fields depend on the enabled integrations and custom template options.