# Email Templates

<p></p>

# Overview

The **Email Templates** page builds tenant email templates for voicemail, fax, and other notification types. Open it from **Configuration > More Configuration > Email Templates**.

The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the **Canistracci OIL** tenant.

<figure id="bkmrk-email-templates-list">![Email Templates list page in the Canistracci OIL tenant.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/zWiemail-templates-list.png)<figcaption>Email Templates list page in the Canistracci OIL tenant.</figcaption></figure>## Working with objects

<table id="bkmrk-taskhow-to-do-it-add"><thead><tr><th>Task</th><th>How to do it</th></tr></thead><tbody><tr><td>Add</td><td>Select the New email template action, complete the form, and select Save.</td></tr><tr><td>Edit</td><td>Open the email template from the list by selecting its name, number, or row action. Change the form and select Save.</td></tr><tr><td>Delete</td><td>Select the row checkbox and use Delete Selected, or open the email template and select Delete, then confirm.</td></tr></tbody></table>

## Page functions

<table id="bkmrk-actiondescription-ne"><thead><tr><th>Action</th><th>Description</th></tr></thead><tbody><tr><td>New Email Template</td><td>Opens the creation form for a new email template.</td></tr><tr><td>Delete Selected</td><td>Deletes the selected rows after confirmation.</td></tr><tr><td>Test</td><td>Runs a test for the selected configuration.</td></tr></tbody></table>

## List columns

<table id="bkmrk-columndescription-na"><thead><tr><th>Column</th><th>Description</th></tr></thead><tbody><tr><td>Name</td><td>Display name used in lists and references.</td></tr><tr><td>Type</td><td>Mode selector that changes the behavior of the object.</td></tr><tr><td>Active</td><td>Object setting shown by the form.</td></tr><tr><td>Language</td><td>Language or voice selection used for prompts, transcription, or speech synthesis.</td></tr><tr><td>Sender Name</td><td>Display name used in lists and references.</td></tr><tr><td>Sender Email</td><td>Email address used for notifications, delivery, or mailbox access.</td></tr><tr><td>Subject</td><td>Object setting shown by the form.</td></tr><tr><td>Actions</td><td>Object setting shown by the form.</td></tr></tbody></table>

## Template variables

Email templates can include variables in the form `${VARIABLE}`. MiRTA PBX replaces them when the notification is generated. The variables available depend on the selected template type.

<table id="bkmrk-template-typeuseful-"><thead><tr><th>Template type</th><th>Useful variables</th><th>Notes</th></tr></thead><tbody><tr><td>Recording</td><td>`${START}`, `${SIZEKB}`, `${SOURCE}`, `${REALSRC}`, `${FIRSTDEST}`, `${CLID}`, `${LASTDEST}`, `${TENANTNAME}`, `${DIDCOMMENT}`, `${DIDEMERGENCYNOTES}`, `${WHERELANDED}`, `${SRCNAME}`, `${WHERELANDEDCIDNAME}`, `${TRANSCRIPT}`, `${SUMMARY}`, `${SENTIMENTSCORE}`, `${SENTIMENTBRIEF}`, `${SENTIMENTDETAILS}`</td><td>The transcript, summary, sentiment score, sentiment brief, and sentiment details are populated only when those AI actions are completed while the recording is uploaded.</td></tr><tr><td>Transcript notification</td><td>`${TRANSCRIPT}` plus the call and tenant variables listed for Recording.</td><td>Used by transcript processing notifications.</td></tr><tr><td>Summary notification</td><td>`${SUMMARY}` plus the call and tenant variables listed for Recording.</td><td>Used by AI summary processing notifications.</td></tr><tr><td>Sentimental analysis notification</td><td>`${SENTIMENTSCORE}`, `${SENTIMENTBRIEF}`, `${SENTIMENTDETAILS}` plus the call and tenant variables listed for Recording.</td><td>`${SENTIMENTDETAILS}` contains the full JSON emotional analysis, including speaker roles, customer sentiment arc, and agent sentiment/tone data when available.</td></tr></tbody></table>

## Demo records

The tenant contains 1 documentation demo record for this page: Docs Demo Email 1.

## Deleting records

Before deleting a email template, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.

# Create and Edit Email Templates

Use this page when creating a new email template or editing an existing email template from **Configuration &gt; Email Templates**.

The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.

## Add and edit form

<figure id="bkmrk-email-templates-add%2F">![Email Templates add/edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/M7iemail-templates-form.png)<figcaption>Email Templates add/edit form.</figcaption></figure>## Main fields

<table id="bkmrk-fielddescription-nam"><thead><tr><th>Field</th><th>Description</th></tr></thead><tbody><tr><td>Name:</td><td>Display name used in lists and references.</td></tr><tr><td>Type:</td><td>Mode selector that changes the behavior of the object.</td></tr><tr><td>Active:</td><td>Object setting shown by the form.</td></tr><tr><td>Language:</td><td>Language or voice selection used for prompts, transcription, or speech synthesis.</td></tr><tr><td>Sender Name:</td><td>Display name used in lists and references.</td></tr><tr><td>Sender Email:</td><td>Email address used for notifications, delivery, or mailbox access.</td></tr><tr><td>Subject:</td><td>Object setting shown by the form.</td></tr><tr><td>Email template:</td><td>Email address used for notifications, delivery, or mailbox access.</td></tr><tr><td>Text to display</td><td>Object setting shown by the form.</td></tr><tr><td>To what URL should this link go?</td><td>Object setting shown by the form.</td></tr><tr><td>Select from files</td><td>File upload or file name used by the object.</td></tr><tr><td>Image URL</td><td>Object setting shown by the form.</td></tr><tr><td>Video URL (YouTube, Google Drive, Vimeo, Vine, Instagram, DailyMotion, Youku, Peertube)</td><td>Object setting shown by the form.</td></tr><tr><td>allowattachment</td><td>Object setting shown by the form.</td></tr></tbody></table>

## Template variables

Email templates can include variables in the form `${VARIABLE}`. MiRTA PBX replaces them when the notification is generated. The variables available depend on the selected template type.

<table id="bkmrk-template-typeuseful-"><thead><tr><th>Template type</th><th>Useful variables</th><th>Notes</th></tr></thead><tbody><tr><td>Recording</td><td>`${START}`, `${SIZEKB}`, `${SOURCE}`, `${REALSRC}`, `${FIRSTDEST}`, `${CLID}`, `${LASTDEST}`, `${TENANTNAME}`, `${DIDCOMMENT}`, `${DIDEMERGENCYNOTES}`, `${WHERELANDED}`, `${SRCNAME}`, `${WHERELANDEDCIDNAME}`, `${TRANSCRIPT}`, `${SUMMARY}`, `${SENTIMENTSCORE}`, `${SENTIMENTBRIEF}`, `${SENTIMENTDETAILS}`</td><td>The transcript, summary, sentiment score, sentiment brief, and sentiment details are populated only when those AI actions are completed while the recording is uploaded.</td></tr><tr><td>Transcript notification</td><td>`${TRANSCRIPT}` plus the call and tenant variables listed for Recording.</td><td>Used by transcript processing notifications.</td></tr><tr><td>Summary notification</td><td>`${SUMMARY}` plus the call and tenant variables listed for Recording.</td><td>Used by AI summary processing notifications.</td></tr><tr><td>Sentimental analysis notification</td><td>`${SENTIMENTSCORE}`, `${SENTIMENTBRIEF}`, `${SENTIMENTDETAILS}` plus the call and tenant variables listed for Recording.</td><td>`${SENTIMENTDETAILS}` contains the full JSON emotional analysis, including speaker roles, customer sentiment arc, and agent sentiment/tone data when available.</td></tr></tbody></table>

## Saving and deleting

<table id="bkmrk-taskhow-to-do-it-cre"><thead><tr><th>Task</th><th>How to do it</th></tr></thead><tbody><tr><td>Create</td><td>Select the new action from the Email Templates list, fill the required fields, and select Save.</td></tr><tr><td>Edit</td><td>Open the existing email template, update the needed fields, and select Save.</td></tr><tr><td>Delete</td><td>Before deleting a email template, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm.</td></tr></tbody></table>