# Mail to Call

# Overview

The **Mail to Call** page configures mailboxes that turn received email into outbound call jobs. Open it from **Configuration > Settings > Mail to Call**.

The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the **Canistracci OIL** tenant.

<figure id="bkmrk-mail-to-call-list-pa">![Mail to Call list page in the Canistracci OIL tenant.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/ghcmail-to-call-list.png)<figcaption>Mail to Call list page in the Canistracci OIL tenant.</figcaption></figure>## Working with objects

<table id="bkmrk-taskhow-to-do-it-add"><thead><tr><th>Task</th><th>How to do it</th></tr></thead><tbody><tr><td>Add</td><td>Select the New mail-to-call mailbox action, complete the form, and select Save.</td></tr><tr><td>Edit</td><td>Open the mail-to-call mailbox from the list by selecting its name, number, or row action. Change the form and select Save.</td></tr><tr><td>Delete</td><td>Select the row checkbox and use Delete Selected, or open the mail-to-call mailbox and select Delete, then confirm.</td></tr></tbody></table>

## Page functions

<table id="bkmrk-actiondescription-ne"><thead><tr><th>Action</th><th>Description</th></tr></thead><tbody><tr><td>New Mail to Call</td><td>Opens the creation form for a new mail to call.</td></tr><tr><td>Delete Selected</td><td>Deletes the selected rows after confirmation.</td></tr></tbody></table>

## List columns

<table id="bkmrk-columndescription-na"><thead><tr><th>Column</th><th>Description</th></tr></thead><tbody><tr><td>Name</td><td>Display name used in lists and references.</td></tr><tr><td>Email</td><td>Email address used for notifications, delivery, or mailbox access.</td></tr><tr><td>Protocol</td><td>Mode selector that changes the behavior of the object.</td></tr><tr><td>Username</td><td>Display name used in lists and references.</td></tr><tr><td>Server</td><td>Server, host, or node selection used by the object.</td></tr><tr><td>CallerID</td><td>Caller ID or caller matching value.</td></tr><tr><td>Actions</td><td>Object setting shown by the form.</td></tr></tbody></table>

## Demo records

The tenant contains 1 documentation demo record for this page: Docs Demo Mail to Call 1.

## Deleting records

Before deleting a mail-to-call mailbox, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.

# Create and Edit Mail to Call

Use this page when creating a new mail to call rule or editing an existing mail to call rule from **Configuration &gt; Mail to Call**.

The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.

## Form sections

<table id="bkmrk-sectiondescription-i"><thead><tr><th>Section</th><th>Description</th></tr></thead><tbody><tr><td>Information</td><td>Core identity and routing fields for the object.</td></tr><tr><td>Call details</td><td>Settings shown in the Call details block.</td></tr><tr><td>Text to Voice</td><td>Voice calling behavior, caller handling, recording, and voice-specific limits.</td></tr></tbody></table>

### Information

<figure id="bkmrk-information-section-">![Information section on the edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Wlvmail-to-call-form-section-1.png)<figcaption>Information section on the edit form.</figcaption></figure>Core identity and routing fields for the object.

### Call details

<figure id="bkmrk-call-details-section">![Call details section on the edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/aRwmail-to-call-form-section-2.png)<figcaption>Call details section on the edit form.</figcaption></figure>Settings shown in the Call details block.

### Text to Voice

<figure id="bkmrk-text-to-voice-sectio">![Text to Voice section on the edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/dgLmail-to-call-form-section-3.png)<figcaption>Text to Voice section on the edit form.</figcaption></figure>Voice calling behavior, caller handling, recording, and voice-specific limits.

## Saving and deleting

<table id="bkmrk-taskhow-to-do-it-cre"><thead><tr><th>Task</th><th>How to do it</th></tr></thead><tbody><tr><td>Create</td><td>Select the new action from the Mail to Call list, fill the required fields, and select Save.</td></tr><tr><td>Edit</td><td>Open the existing mail to call rule, update the needed fields, and select Save.</td></tr><tr><td>Delete</td><td>Before deleting a mail to call rule, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm.</td></tr></tbody></table>