Music on Hold
Overview
The Music on Hold page defines music-on-hold classes, playback format, streaming source, order, and default behavior. Open it from Configuration > More Configuration > Music On Hold.
The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.
Working with objects
| Task | How to do it |
|---|---|
| Add | Select the New music on hold class action, complete the form, and select Save. |
| Edit | Open the music on hold class from the list by selecting its name, number, or row action. Change the form and select Save. |
| Delete | Select the row checkbox and use Delete Selected, or open the music on hold class and select Delete, then confirm. |
Page functions
| Action | Description |
|---|---|
| Download | Downloads or exports the currently available data. |
| New Music On Hold | Opens the creation form for a new music on hold. |
| Delete Selected | Deletes the selected rows after confirmation. |
List columns
| Column | Description |
|---|---|
| Name | Display name used in lists and references. |
| Media Files | File upload or file name used by the object. |
| Custom | Object setting shown by the form. |
| Randomize order | Object setting shown by the form. |
| Default | Object setting shown by the form. |
Demo records
The tenant contains 1 documentation demo record for this page: Docs Demo MOH 1.
Deleting records
Before deleting a music on hold class, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.
Create and Edit Music on Hold
Use this page when creating a new music on hold class or editing an existing music on hold class from Configuration > Music on Hold.
The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.
Form sections
| Section | Description |
|---|---|
| Information | Core identity and routing fields for the object. |
| Streaming source | Settings shown in the Streaming source block. |
Information
Core identity and routing fields for the object.
Streaming source
Settings shown in the Streaming source block.
Main fields
| Field | Description |
|---|---|
| Name: | Display name used in lists and references. |
| Randomize order | Object setting shown by the form. |
| Use standard application | Object setting shown by the form. |
| MOH application: | Object setting shown by the form. |
| URL / Custom command: | Object setting shown by the form. |
| Volume: | Object setting shown by the form. |
| Format: | Object setting shown by the form. |
| Streaming Engine: | Mode selector that changes the behavior of the object. |
| Default | Object setting shown by the form. |
Saving and deleting
| Task | How to do it |
|---|---|
| Create | Select the new action from the Music on Hold list, fill the required fields, and select Save. |
| Edit | Open the existing music on hold class, update the needed fields, and select Save. |
| Delete | Before deleting a music on hold class, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm. |