# Voicemails

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# Overview

The **Voicemails** page manages voicemail boxes, message retention, greetings, notification, transcript, and escalation behavior. Open it from **Configuration > Voicemails**.

The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the **Canistracci OIL** tenant.

## Display modes

The Voicemails page can be shown in DataTable mode or jqGrid mode. Use the display mode toggle in the toolbar to switch between them.

### DataTable mode

<figure id="bkmrk-voicemails-page-in-d">![Voicemails page in DataTable display mode.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/qaovoicemails-datatable.png)<figcaption>Voicemails page in DataTable display mode.</figcaption></figure>DataTable mode shows the standard table with search, sorting, page-size selection, row checkboxes, and bulk actions.

### jqGrid mode

<figure id="bkmrk-voicemails-page-in-j">![Voicemails page in jqGrid display mode.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/W3zvoicemails-jqgrid.png)<figcaption>Voicemails page in jqGrid display mode.</figcaption></figure>jqGrid mode shows the same voicemail records in an advanced grid with column filters and grid toolbar actions.

## Working with objects

<table id="bkmrk-taskhow-to-do-it-add"><thead><tr><th>Task</th><th>How to do it</th></tr></thead><tbody><tr><td>Add</td><td>Select the New voicemail mailbox action, complete the form, and select Save.</td></tr><tr><td>Edit</td><td>Open the voicemail mailbox from the list by selecting its name, number, or row action. Change the form and select Save.</td></tr><tr><td>Delete</td><td>Select the row checkbox and use Delete Selected, or open the voicemail mailbox and select Delete, then confirm.</td></tr></tbody></table>

## Page functions

<table id="bkmrk-actiondescription-ne"><thead><tr><th>Action</th><th>Description</th></tr></thead><tbody><tr><td>New Voicemail</td><td>Opens the creation form for a new voicemail.</td></tr><tr><td>Delete Selected</td><td>Deletes the selected rows after confirmation.</td></tr><tr><td>Enable jqGrid</td><td>Switches the table display mode for advanced grid controls.</td></tr></tbody></table>

## List columns

<table id="bkmrk-columndescription-ma"><thead><tr><th>Column</th><th>Description</th></tr></thead><tbody><tr><td>Mailbox</td><td>Object setting shown by the form.</td></tr><tr><td>PIN</td><td>Credential or PIN value. Treat it as sensitive.</td></tr><tr><td>Name</td><td>Display name used in lists and references.</td></tr><tr><td>Email</td><td>Email address used for notifications, delivery, or mailbox access.</td></tr><tr><td>Pager</td><td>Object setting shown by the form.</td></tr><tr><td>Attach</td><td>Object setting shown by the form.</td></tr><tr><td>Language</td><td>Language or voice selection used for prompts, transcription, or speech synthesis.</td></tr><tr><td>Actions</td><td>Object setting shown by the form.</td></tr></tbody></table>

## Demo records

The tenant contains 2 documentation demo records for this page: Docs Demo Mailbox 1 and Docs Demo Mailbox 2.

## Deleting records

Before deleting a voicemail mailbox, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.

# Create and Edit Voicemails

Use this page when creating a new voicemail mailbox or editing an existing voicemail mailbox from **Configuration &gt; Voicemails**.

The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.

## Form sections

<table id="bkmrk-sectiondescription-i"><thead><tr><th>Section</th><th>Description</th></tr></thead><tbody><tr><td>Information</td><td>Core identity and routing fields for the object.</td></tr><tr><td>Messages</td><td>Settings shown in the Messages block.</td></tr><tr><td>Operator/Extras</td><td>Settings shown in the Operator/Extras block.</td></tr><tr><td>Greetings</td><td>Settings shown in the Greetings block.</td></tr></tbody></table>

### Information

<figure id="bkmrk-information-section-">![Information section on the edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/hohvoicemails-form-section-1.png)<figcaption>Information section on the edit form.</figcaption></figure>Core identity and routing fields for the object.

### Messages

<figure id="bkmrk-messages-section-on-">![Messages section on the edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Fv8voicemails-form-section-2.png)<figcaption>Messages section on the edit form.</figcaption></figure>Settings shown in the Messages block.

### Operator/Extras

<figure id="bkmrk-operator%2Fextras-sect">![Operator/Extras section on the edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/QJlvoicemails-form-section-3.png)<figcaption>Operator/Extras section on the edit form.</figcaption></figure>Settings shown in the Operator/Extras block.

### Greetings

<figure id="bkmrk-greetings-section-on">![Greetings section on the edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/J1hvoicemails-form-section-4.png)<figcaption>Greetings section on the edit form.</figcaption></figure>Settings shown in the Greetings block.

## Main fields

<table id="bkmrk-fielddescription-mai"><thead><tr><th>Field</th><th>Description</th></tr></thead><tbody><tr><td>Mailbox:</td><td>Object setting shown by the form.</td></tr><tr><td>PIN:</td><td>Credential or PIN value. Treat it as sensitive.</td></tr><tr><td>Name:</td><td>Display name used in lists and references.</td></tr><tr><td>Email:</td><td>Email address used for notifications, delivery, or mailbox access.</td></tr><tr><td>Timezone:</td><td>Object setting shown by the form.</td></tr><tr><td>Pager:</td><td>Object setting shown by the form.</td></tr><tr><td>Envelope playback:</td><td>Object setting shown by the form.</td></tr><tr><td>Say Caller ID:</td><td>Caller ID or caller matching value.</td></tr><tr><td>Attach message:</td><td>Object setting shown by the form.</td></tr><tr><td>Store transcript and summary:</td><td>Object setting shown by the form.</td></tr><tr><td>Generate transcript:</td><td>Object setting shown by the form.</td></tr><tr><td>Generate summary:</td><td>Object setting shown by the form.</td></tr><tr><td>Automatic delete:</td><td>Object setting shown by the form.</td></tr><tr><td>Delete older messages:</td><td>Object setting shown by the form.</td></tr><tr><td>Allow review:</td><td>Object setting shown by the form.</td></tr><tr><td>Allow callback:</td><td>Object setting shown by the form.</td></tr><tr><td>Allow dialout:</td><td>Object setting shown by the form.</td></tr><tr><td>Play a message after the other:</td><td>Object setting shown by the form.</td></tr><tr><td>Include in Dial By Name Directory:</td><td>Display name used in lists and references.</td></tr><tr><td>Greeting:</td><td>Object setting shown by the form.</td></tr><tr><td>Language:</td><td>Language or voice selection used for prompts, transcription, or speech synthesis.</td></tr><tr><td>Max number of messages:</td><td>Dialed value, identifier, or matching value used by the PBX.</td></tr><tr><td>Min len of a voicemail message in seconds:</td><td>Email address used for notifications, delivery, or mailbox access.</td></tr><tr><td>Max len of a voicemail message in seconds:</td><td>Email address used for notifications, delivery, or mailbox access.</td></tr><tr><td>Backup messages:</td><td>Object setting shown by the form.</td></tr><tr><td>On new message:</td><td>Object setting shown by the form.</td></tr><tr><td>URL:</td><td>Object setting shown by the form.</td></tr><tr><td>POST data:</td><td>Object setting shown by the form.</td></tr></tbody></table>

## Saving and deleting

<table id="bkmrk-taskhow-to-do-it-cre"><thead><tr><th>Task</th><th>How to do it</th></tr></thead><tbody><tr><td>Create</td><td>Select the new action from the Voicemails list, fill the required fields, and select Save.</td></tr><tr><td>Edit</td><td>Open the existing voicemail mailbox, update the needed fields, and select Save.</td></tr><tr><td>Delete</td><td>Before deleting a voicemail mailbox, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm.</td></tr></tbody></table>