Agent logged in a queue

The Agent logged in a queue type matches when the selected agent is logged in to the selected queue.
Open Configuration > Conditions, select New Condition, enter a name, choose Agent logged in a queue in the Type field, complete the type-specific fields, and select Save.
Agent logged in a queue condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Agent logged in a queue.
Agent
Agent extension or external agent to check.
Queue
Queue where login state is checked.
Example
Field
Example value
Name
Docs Condition - Agent Logged In
Agent
100 - Alex Reed
Queue
Accounting
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Agent logged in a queue from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.