# Agent paused from queue

The **Agent paused from queue** type matches when the selected agent is paused in the selected queue.

Open **Configuration > Conditions**, select **New Condition**, enter a name, choose **Agent paused from queue** in the Type field, complete the type-specific fields, and select **Save**.

<figure id="bkmrk-agent-paused-from-qu">![Agent paused from queue condition edit form in the Canistracci OIL tenant.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/PTOagent-paused-from-queue.png)<figcaption>Agent paused from queue condition edit form in the Canistracci OIL tenant.</figcaption></figure>## Fields

<table id="bkmrk-field-or-optiondescr"><thead><tr><th>Field or option</th><th>Description</th></tr></thead><tbody><tr><td>Name</td><td>Display name used in condition lists and selectors.</td></tr><tr><td>Type</td><td>Select Agent paused from queue.</td></tr><tr><td>Agent</td><td>Agent extension or external agent to check.</td></tr><tr><td>Queue</td><td>Queue where pause state is checked.</td></tr></tbody></table>

## Example

<table id="bkmrk-fieldexample-value-n"><thead><tr><th>Field</th><th>Example value</th></tr></thead><tbody><tr><td>Name</td><td>Docs Condition - Agent Paused</td></tr><tr><td>Agent</td><td>100 - Alex Reed</td></tr><tr><td>Queue</td><td>Accounting</td></tr></tbody></table>

## Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

## Editing and deleting

To edit this condition, open **Docs Condition - Agent paused from queue** from the Conditions list, adjust the fields, and select **Save**. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.