Agent paused from queue

The Agent paused from queue type matches when the selected agent is paused in the selected queue.
Open Configuration > Conditions, select New Condition, enter a name, choose Agent paused from queue in the Type field, complete the type-specific fields, and select Save.
Agent paused from queue condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Agent paused from queue.
Agent
Agent extension or external agent to check.
Queue
Queue where pause state is checked.
Example
Field
Example value
Name
Docs Condition - Agent Paused
Agent
100 - Alex Reed
Queue
Accounting
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Agent paused from queue from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.