Answering Machine Detection

The Answering Machine Detection type runs answering machine detection and matches according to the analysis result.
Open Configuration > Conditions, select New Condition, enter a name, choose Answering Machine Detection in the Type field, complete the type-specific fields, and select Save.
Answering Machine Detection condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Answering Machine Detection.
Initial silence
Maximum initial silence before greeting detection.
Greeting
Maximum greeting duration.
After greeting, silence
Silence duration after greeting.
Total analysis time
Maximum analysis window.
Word settings
Minimum and maximum word lengths, silence between words, and maximum word count.
Silence threshold
Audio threshold used for silence detection.
Example
Field
Example value
Name
Docs Condition - Answering Machine Detection
Total analysis time
5000
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Answering Machine Detection from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.