# Authenticate

The **Authenticate** type prompts the caller for a PIN and matches when authentication succeeds.

Open **Configuration > Conditions**, select **New Condition**, enter a name, choose **Authenticate** in the Type field, complete the type-specific fields, and select **Save**.

<figure id="bkmrk-authenticate-conditi">![Authenticate condition edit form in the Canistracci OIL tenant.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/K4pauthenticate.png)<figcaption>Authenticate condition edit form in the Canistracci OIL tenant.</figcaption></figure>## Fields

<table id="bkmrk-field-or-optiondescr"><thead><tr><th>Field or option</th><th>Description</th></tr></thead><tbody><tr><td>Name</td><td>Display name used in condition lists and selectors.</td></tr><tr><td>Type</td><td>Select Authenticate.</td></tr><tr><td>Welcome Message</td><td>Prompt played before PIN entry.</td></tr><tr><td>PIN</td><td>Valid PIN value. Additional PIN fields can define more accepted values.</td></tr><tr><td>Maximum digits</td><td>Maximum number of digits the caller can enter.</td></tr><tr><td>Wrong PIN Message</td><td>Prompt played after an invalid PIN.</td></tr><tr><td>Max attempts</td><td>How many failed attempts are allowed.</td></tr><tr><td>Timeout</td><td>How long to wait for digits.</td></tr></tbody></table>

## Example

<table id="bkmrk-fieldexample-value-n"><thead><tr><th>Field</th><th>Example value</th></tr></thead><tbody><tr><td>Name</td><td>Docs Condition - Authenticate</td></tr><tr><td>PIN</td><td>1234</td></tr><tr><td>Max attempts</td><td>3</td></tr></tbody></table>

## Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

## Editing and deleting

To edit this condition, open **Docs Condition - Authenticate** from the Conditions list, adjust the fields, and select **Save**. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.