Authenticate

The Authenticate type prompts the caller for a PIN and matches when authentication succeeds.
Open Configuration > Conditions, select New Condition, enter a name, choose Authenticate in the Type field, complete the type-specific fields, and select Save.
Authenticate condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Authenticate.
Welcome Message
Prompt played before PIN entry.
PIN
Valid PIN value. Additional PIN fields can define more accepted values.
Maximum digits
Maximum number of digits the caller can enter.
Wrong PIN Message
Prompt played after an invalid PIN.
Max attempts
How many failed attempts are allowed.
Timeout
How long to wait for digits.
Example
Field
Example value
Name
Docs Condition - Authenticate
PIN
1234
Max attempts
3
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Authenticate from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.