Call Screening using a random PIN

The Call Screening using a random PIN type screens a call by playing a prompt and asking the caller to enter a generated PIN.
Open Configuration > Conditions, select New Condition, enter a name, choose Call Screening using a random PIN in the Type field, complete the type-specific fields, and select Save.
Call Screening using a random PIN condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Call Screening using a random PIN.
Welcome Message
Prompt played before PIN entry.
Wrong PIN Message
Prompt played after an invalid PIN.
Max attempts
How many failed attempts are allowed.
Timeout
How long to wait for digits.
PIN length
Length of the generated PIN.
Example
Field
Example value
Name
Docs Condition - Call Screening Random PIN
PIN length
4
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Call Screening using a random PIN from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.