Caller has already called in
The Caller has already called in type checks recent inbound call history for the current caller.
Open Configuration > Conditions, select New Condition, enter a name, choose Caller has already called in in the Type field, complete the type-specific fields, and select Save.
Fields
| Field or option | Description |
|---|---|
| Name | Display name used in condition lists and selectors. |
| Type | Select Caller has already called in. |
| Lookup days | How many days back to search. |
| Lookup hours | How many hours back to search. |
| Match number of digits | How many rightmost caller ID digits to compare. |
| Disposition | Call result filter. |
| At least | Minimum call count and optional duration rule. |
Example
| Field | Example value |
|---|---|
| Name | Docs Condition - Caller Already Called In |
| Lookup hours | 24 |
| At least | 1 time |
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Caller has already called in from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.