# Caller has already called in

The **Caller has already called in** type checks recent inbound call history for the current caller.

Open **Configuration > Conditions**, select **New Condition**, enter a name, choose **Caller has already called in** in the Type field, complete the type-specific fields, and select **Save**.

<figure id="bkmrk-caller-has-already-c">![Caller has already called in condition edit form in the Canistracci OIL tenant.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/caller-has-already-called-in.png)<figcaption>Caller has already called in condition edit form in the Canistracci OIL tenant.</figcaption></figure>## Fields

<table id="bkmrk-field-or-optiondescr"><thead><tr><th>Field or option</th><th>Description</th></tr></thead><tbody><tr><td>Name</td><td>Display name used in condition lists and selectors.</td></tr><tr><td>Type</td><td>Select Caller has already called in.</td></tr><tr><td>Lookup days</td><td>How many days back to search.</td></tr><tr><td>Lookup hours</td><td>How many hours back to search.</td></tr><tr><td>Match number of digits</td><td>How many rightmost caller ID digits to compare.</td></tr><tr><td>Disposition</td><td>Call result filter.</td></tr><tr><td>At least</td><td>Minimum call count and optional duration rule.</td></tr></tbody></table>

## Example

<table id="bkmrk-fieldexample-value-n"><thead><tr><th>Field</th><th>Example value</th></tr></thead><tbody><tr><td>Name</td><td>Docs Condition - Caller Already Called In</td></tr><tr><td>Lookup hours</td><td>24</td></tr><tr><td>At least</td><td>1 time</td></tr></tbody></table>

## Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

## Editing and deleting

To edit this condition, open **Docs Condition - Caller has already called in** from the Conditions list, adjust the fields, and select **Save**. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.