Caller has already called in

The Caller has already called in type checks recent inbound call history for the current caller.
Open Configuration > Conditions, select New Condition, enter a name, choose Caller has already called in in the Type field, complete the type-specific fields, and select Save.
Caller has already called in condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Caller has already called in.
Lookup days
How many days back to search.
Lookup hours
How many hours back to search.
Match number of digits
How many rightmost caller ID digits to compare.
Disposition
Call result filter.
At least
Minimum call count and optional duration rule.
Example
Field
Example value
Name
Docs Condition - Caller Already Called In
Lookup hours
24
At least
1 time
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Caller has already called in from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.