# Create and Edit Dashboards

Use **Create and Edit Dashboards** to choose the dashboard elements and arrange their display order. Open this page with **New Dashboard**, a dashboard name, or the edit icon on the Dashboards list.

## Dashboard name

**Name** is required and must be unique within the current tenant or global scope. A new dashboard starts with a copy of the global **Default** layout. The name of the global **Default** dashboard is read-only, although its layout can be changed.

## Arrange the layout

1. Drag an item from **Available items** into **Dashboard layout**.
2. Drag items inside **Dashboard layout** to set their display order. The editor keeps each item at its predefined width.
3. Select the remove icon on a layout item to return it to **Available items**.
4. Select **Save** to store the name and layout, or **Cancel** to return without saving.

Each element can appear only once. The badge identifies it as a counter, graph, or table. Items flow from left to right and then onto the next row according to their predefined widths.

## Available items

<table id="bkmrk-itemtypedescription-"><thead><tr><th>Item</th><th>Type</th><th>Description</th></tr></thead><tbody><tr><td>Online Extensions</td><td>Counter</td><td>Extensions currently considered registered or available.</td></tr><tr><td>Offline Extensions</td><td>Counter</td><td>Extensions currently considered unregistered or unavailable.</td></tr><tr><td>External Channels</td><td>Counter</td><td>Current tenant external channels and the configured external-channel limit.</td></tr><tr><td>Internal Channel</td><td>Counter</td><td>Current tenant internal or any-channel usage and its configured limit.</td></tr><tr><td>Today Inbound SMS</td><td>Counter</td><td>Inbound SMS messages recorded for the current day.</td></tr><tr><td>Today Outbound SMS</td><td>Counter</td><td>Outbound SMS messages recorded for the current day.</td></tr><tr><td>Current Inbound</td><td>Counter</td><td>Inbound calls currently active for the tenant.</td></tr><tr><td>Max Inbound</td><td>Counter</td><td>Highest number of concurrent inbound calls today. The peak time is available as a tooltip.</td></tr><tr><td>Current Outbound</td><td>Counter</td><td>Outbound calls currently active for the tenant.</td></tr><tr><td>Max Outbound</td><td>Counter</td><td>Highest number of concurrent outbound calls today. The peak time is available as a tooltip.</td></tr><tr><td>Today Inbound Calls</td><td>Counter</td><td>Inbound calls recorded in the simple call history for the current day.</td></tr><tr><td>Today Outbound Calls</td><td>Counter</td><td>Outbound calls recorded in the simple call history for the current day.</td></tr><tr><td>Today Total Talk Time</td><td>Counter</td><td>Total answered seconds recorded in the simple call history for the current day, displayed as hours, minutes, and seconds.</td></tr><tr><td>Today Emails Sent</td><td>Counter</td><td>Email messages recorded for the tenant during the current day.</td></tr><tr><td>Inbound Call Quantity</td><td>Graph</td><td>Inbound call quantities grouped by disposition over the dashboard graph period.</td></tr><tr><td>Outbound Call Quantity</td><td>Graph</td><td>Outbound call quantities grouped by disposition over the dashboard graph period.</td></tr><tr><td>Latest Calls</td><td>Table</td><td>Latest simple call-history rows, with expandable call details.</td></tr></tbody></table>

## Default layout

The installed global **Default** dashboard contains the original dashboard counters, both call-quantity graphs, and Latest Calls. **Today Total Talk Time** and **Today Emails Sent** are optional and are available to add, but they are not inserted into the initial Default layout automatically.

## Save and use the dashboard

Saving updates the dashboard definition but does not assign it to a tenant. Return to the Dashboards list and use the check icon in the **Action** column to make it active for the selected tenant. The dashboard name then appears beside the tenant name on the main Dashboard page.