# Create and Edit DIDs

Use **Create and Edit DIDs** to add or maintain inbound numbers for the selected tenant. The same form is used for new DIDs and existing DIDs: a new DID starts with tenant defaults, while an existing DID opens with the saved values.

The screenshots use the **Canistracci Oil** tenant.

## Creating and editing

<table id="bkmrk-actiondescription-cr"><thead><tr><th>Action</th><th>Description</th></tr></thead><tbody><tr><td>Create</td><td>Open **Configuration &gt; DIDs** and select **New DID**. Fill the required fields and select Save.</td></tr><tr><td>Edit</td><td>Open an existing DID from the DIDs list. Update the required fields and select Save.</td></tr><tr><td>Delete</td><td>When delete permission is available, open the DID and select Delete, or delete selected rows from the list. Confirm only after checking destinations and call-flow references.</td></tr></tbody></table>

## Information

<figure id="bkmrk-information-section-">![Information section on the DID edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Ve9dids-form-section-1.png)<figcaption>Information section on the DID edit form.</figcaption></figure>Use this section for the DID identity, channel limits, privacy behavior, emergency caller ID behavior, branch or department classification, inbound call rate, provider, and administrator notes.

<table id="bkmrk-blockpurpose-numbers"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>Number</td><td>Sets the DID number. Depending on system format settings, the number can be entered as country, area, and number fields or as a single value.</td></tr><tr><td>Comment and admin comment</td><td>Stores visible and internal notes for list views and administration.</td></tr><tr><td>Max Channels</td><td>Limits simultaneous use of the DID. Empty means unlimited; zero disables usage.</td></tr><tr><td>CNAM and privacy</td><td>Controls caller-name lookup and whether inbound caller ID is hidden.</td></tr><tr><td>Emergency caller ID</td><td>Marks the DID for emergency caller ID use and stores emergency notes when enabled.</td></tr><tr><td>Branch, department, rate, and provider</td><td>Classifies the DID and links it to inbound rating or DID provider data when those options are available.</td></tr></tbody></table>

## Voice

<figure id="bkmrk-voice-section-on-the">![Voice section on the DID edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/KeYdids-form-section-2.png)<figcaption>Voice section on the DID edit form.</figcaption></figure>Use this section for voice-call forwarding, recording, caller ID prefixes, and the main inbound destination.

<table id="bkmrk-blockpurpose-uncondi"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>Unconditional Forward</td><td>Routes all inbound calls to the selected destination when enabled.</td></tr><tr><td>Recording</td><td>Controls whether inbound calls are recorded and whether callers or called parties can start or stop recording.</td></tr><tr><td>Email recording and minimum size</td><td>Sends matching recordings to configured recipients and suppresses very small recordings when a minimum size is set.</td></tr><tr><td>Transcript, summary, and sentiment</td><td>Enables AI processing for recorded calls when the tenant supports those services.</td></tr><tr><td>Caller ID prefixes</td><td>Adds prefixes to inbound caller ID number or name before the call is delivered.</td></tr><tr><td>Destination</td><td>Selects the normal inbound destination for calls to the DID.</td></tr></tbody></table>

## Fax

<figure id="bkmrk-fax-section-on-the-d">![Fax section on the DID edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Ag7dids-form-section-3.png)<figcaption>Fax section on the DID edit form.</figcaption></figure>Use this section for inbound fax detection, fax routing, store-and-forward behavior, direct print or storage destinations, fax identity, and post-receive actions.

<table id="bkmrk-blockpurpose-receive"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>Receive Fax</td><td>Controls whether the DID never receives faxes, autodetects faxes, forces fax handling, stores and forwards, or sends faxes to print/storage.</td></tr><tr><td>Fax Routing Profile</td><td>Selects the routing profile used for outbound faxes when this DID is used as caller ID.</td></tr><tr><td>Forward or print/storage target</td><td>Sets the forwarding number or external print/storage target used by the selected fax mode.</td></tr><tr><td>Fax station and header</td><td>Sets the station ID and header text shown on fax documents.</td></tr><tr><td>Fax Protocol</td><td>Selects T.38, G.711, or mixed fax protocol behavior.</td></tr><tr><td>Email, store, and success destination</td><td>Controls fax delivery by email, whether received faxes are stored, and where the call continues after a successful fax.</td></tr></tbody></table>

## SMS

<figure id="bkmrk-sms-section-on-the-d">![SMS section on the DID edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/xuzdids-form-section-4.png)<figcaption>SMS section on the DID edit form.</figcaption></figure>Use this section for SMS reception protocol, message field mapping, message delivery, storage, and routing destination.

<table id="bkmrk-blockpurpose-protoco"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>Protocol</td><td>Selects whether the DID supports SMS and how inbound SMS data is received.</td></tr><tr><td>IMSI and field mapping</td><td>Maps inbound SMS source, destination, body, and MMS link fields for custom payloads.</td></tr><tr><td>Email and store</td><td>Controls notification delivery and whether messages are stored.</td></tr><tr><td>Destination</td><td>Selects the destination used when an inbound SMS is received.</td></tr></tbody></table>

## Third party integration - Additional fields

<figure id="bkmrk-third-party-integrat-1">![Third party integration additional fields section on the DID edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/g8kdids-form-section-5.png)<figcaption>Third party integration additional fields section on the DID edit form.</figcaption></figure>Use this section for additional tenant-specific or integration-specific DID fields. The visible fields depend on the enabled integrations and custom template options.