Create and Edit Internal Routing Rules

Use this page when creating a new internal routing rule or editing an existing internal routing rule from Configuration > Internal Routing Rules.
The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.
Add and edit form
Internal Routing Rules add/edit form.
Saving and deleting
Task
How to do it
Create
Select the new action from the Internal Routing Rules list, fill the required fields, and select Save.
Edit
Open the existing internal routing rule, update the needed fields, and select Save.
Delete
Before deleting a internal routing rule, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm.