Create and Edit IVRs
Use this page when creating a new IVR or editing an existing IVR from Configuration > IVRs.
The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.
Add and edit form
Main fields
| Field | Description |
|---|---|
| Name: | Display name used in lists and references. |
| Type: | Mode selector that changes the behavior of the object. |
| Speech to Text Language: | Language or voice selection used for prompts, transcription, or speech synthesis. |
| Min silence time (ms): | Object setting shown by the form. |
| Silence threshold: | Object setting shown by the form. |
| Messages playback: | Object setting shown by the form. |
| Menu selection timeout: | Timing value used by the service. |
| Digit timeout: | Timing value used by the service. |
| Max loop counts: | Object setting shown by the form. |
| Loop on timeout | Timing value used by the service. |
| Loop on wrong key press/word | Object setting shown by the form. |
| Allow dialing internal numbers | Dialed value, identifier, or matching value used by the PBX. |
| Allowed numbers: | Dialed value, identifier, or matching value used by the PBX. |
| Allow Custom Codes | Dialed value, identifier, or matching value used by the PBX. |
| Allow Dialing Feature Codes | Dialed value, identifier, or matching value used by the PBX. |
Saving and deleting
| Task | How to do it |
|---|---|
| Create | Select the new action from the IVRs list, fill the required fields, and select Save. |
| Edit | Open the existing IVR, update the needed fields, and select Save. |
| Delete | Before deleting a IVR, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm. |