Create and Edit Mail to Call

Use this page when creating a new mail to call rule or editing an existing mail to call rule from Configuration > Mail to Call.
The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.
Form sections
Section
Description
Information
Core identity and routing fields for the object.
Call details
Settings shown in the Call details block.
Text to Voice
Voice calling behavior, caller handling, recording, and voice-specific limits.
Information
Information section on the edit form.
Core identity and routing fields for the object.
Call details
Call details section on the edit form.
Settings shown in the Call details block.
Text to Voice
Text to Voice section on the edit form.
Voice calling behavior, caller handling, recording, and voice-specific limits.
Saving and deleting
Task
How to do it
Create
Select the new action from the Mail to Call list, fill the required fields, and select Save.
Edit
Open the existing mail to call rule, update the needed fields, and select Save.
Delete
Before deleting a mail to call rule, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm.