# Create and Edit Virtual Extensions

Use this page to create or edit a virtual extension that groups real extensions behind a single internal number. The form works against the tenant currently selected in the top bar.

The screenshots use the **Canistracci Oil** demo extension **108 Ivy Morgan**. Creating and editing use the same form: a new extension opens with tenant defaults, while an existing extension opens with saved values.

## Creating and editing

<table id="bkmrk-actiondescriptioncre"><thead><tr><th>Action</th><th>Description</th></tr></thead><tbody><tr><td>Create</td><td>Open Configuration &gt; Extensions and select Virtual Extension. Fill the required fields and select Save.</td></tr><tr><td>Edit</td><td>Open an existing extension from the Extensions list. Update the required fields and select Save.</td></tr><tr><td>Delete</td><td>When delete permission is available, open the extension and select Delete. Confirm only after checking routing, phones, queues, and other references.</td></tr></tbody></table>

## Information

<figure id="bkmrk-information-section-">![Information section for virtual extension 108.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/3Kevirtual-information.png)<figcaption>Information section for virtual extension 108.</figcaption></figure>Use this section for the virtual extension identity, member extensions, security PIN, caller ID, groups, voicemail MWI, DND state, and inbound timeout.

<table id="bkmrk-blockpurposenumber%2C-"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>Number, name, and description</td><td>Defines the internal virtual extension number, display name, and administrator description.</td></tr><tr><td>Security PIN</td><td>Requests a PIN when an extension tries to join the virtual extension.</td></tr><tr><td>Internal caller ID</td><td>Sets the caller ID shown for internal calls, or keeps it automatic.</td></tr><tr><td>Extensions</td><td>Selects the real extensions that belong to the virtual extension.</td></tr><tr><td>Groups, voicemail, DND, timeout</td><td>Controls call/pickup/spy groups, voicemail MWI, DND state, and inbound ring timeout.</td></tr></tbody></table>

## Call Settings

<figure id="bkmrk-call-settings-sectio">![Call Settings section for virtual extension 108.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/apUvirtual-call-settings.png)<figcaption>Call Settings section for virtual extension 108.</figcaption></figure>Use this section for virtual extension call behavior and listing options.

<table id="bkmrk-blockpurposevolume-a"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>Volume and music on hold</td><td>Adjusts audio levels and selects hold media.</td></tr><tr><td>Directories and phone books</td><td>Controls inclusion in dial-by-name and phone book generated lists.</td></tr><tr><td>Call waiting and parking lot</td><td>Controls server-side call waiting behavior and parking lot selection.</td></tr></tbody></table>

## Outbound Recording

<figure id="bkmrk-outbound-recording-s">![Outbound Recording section for virtual extension 108.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Ptwvirtual-outbound-recording.png)<figcaption>Outbound Recording section for virtual extension 108.</figcaption></figure>Use this section for outbound recording and optional recording processing.

<table id="bkmrk-blockpurposealways-r"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>Always record and email recording</td><td>Controls outbound recording and optional delivery of recordings by email.</td></tr><tr><td>Transcript, summary, sentiment</td><td>Enables transcript, summary, and sentiment processing when available for the tenant.</td></tr></tbody></table>

## Security

<figure id="bkmrk-security-section-for">![Security section for virtual extension 108.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/iduvirtual-security.png)<figcaption>Security section for virtual extension 108.</figcaption></figure>Use this section to limit outbound usage from the virtual extension.

<table id="bkmrk-blockpurposeoutbound"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>Outbound destinations</td><td>Allows all calls, blocks calls, or applies a destination regex filter.</td></tr><tr><td>Lock PIN and max duration</td><td>Allows the virtual extension to be locked and caps outbound call duration.</td></tr><tr><td>Working hours</td><td>Restricts outbound calling to the selected weekday condition.</td></tr></tbody></table>

## Web User Panel

<figure id="bkmrk-web-user-panel-secti">![Web User Panel section for virtual extension 108.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Umxvirtual-web-user-panel.png)<figcaption>Web User Panel section for virtual extension 108.</figcaption></figure>Use this section to enable web access for the virtual extension user.

<table id="bkmrk-blockpurposeuser-pan"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>User panel toggle</td><td>Enables or disables web access for this extension.</td></tr><tr><td>Web user and password</td><td>Sets the login identity and password.</td></tr><tr><td>LDAP, 2FA, email, and profile</td><td>Controls external authentication, two-factor options, notification email, and user profile.</td></tr></tbody></table>

## Outbound Calls

<figure id="bkmrk-outbound-calls-secti">![Outbound Calls section for virtual extension 108.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/rBTvirtual-outbound-calls.png)<figcaption>Outbound Calls section for virtual extension 108.</figcaption></figure>Use this section to control caller ID, area-code handling, dialing filters, and routing for calls placed from the virtual extension.

<table id="bkmrk-blockpurposeexternal"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>External caller ID</td><td>Sets caller ID number and name used by outbound calls.</td></tr><tr><td>Use this caller ID in a virtual extension</td><td>Controls whether member extensions use this caller ID when calls originate through the virtual extension.</td></tr><tr><td>Caller ID regex and area code</td><td>Applies rewrite rules and number prefixes before routing.</td></tr><tr><td>Call lists and routing profile</td><td>Applies Do Not or Only Allow lists and selects the routing profile.</td></tr></tbody></table>

## Find me/Follow me Configuration

<figure id="bkmrk-find-me%2Ffollow-me-co-1">![Find me/Follow me Configuration section for virtual extension 108.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/kemvirtual-find-me-follow-me-configuration.png)<figcaption>Find me/Follow me Configuration section for virtual extension 108.</figcaption></figure>Use this section to send calls to a follow-me destination under controlled conditions.

<table id="bkmrk-blockpurposefmfm-num"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>FMFM number and condition</td><td>Sets the follow-me target and optional condition.</td></tr><tr><td>Dial method and confirmation</td><td>Controls how the follow-me call is dialed and whether answer confirmation is required.</td></tr><tr><td>Caller ID and timing</td><td>Controls caller ID presentation, delay, and timeout.</td></tr></tbody></table>

## Additional Destinations - Active if checked

<figure id="bkmrk-additional-destinati-1">![Additional Destinations - Active if checked section for virtual extension 108.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/80Yvirtual-additional-destinations-active-if-checked.png)<figcaption>Additional Destinations - Active if checked section for virtual extension 108.</figcaption></figure>Use this section to route calls that do not complete normally or that meet a condition.

<table id="bkmrk-blockpurposefailover"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>Failover destinations</td><td>Selects unconditional, no-answer, busy, offline, and conditional destinations.</td></tr><tr><td>Missed call notifications</td><td>Sends notifications and optionally ignores internal or queue-originated missed calls.</td></tr></tbody></table>

## Note

<figure id="bkmrk-note-section-for-vir">![Note section for virtual extension 108.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/MCuvirtual-note.png)<figcaption>Note section for virtual extension 108.</figcaption></figure>Use this section for administrative metadata and final actions.

<table id="bkmrk-blockpurposebranch%2C-"><thead><tr><th>Block</th><th>Purpose</th></tr></thead><tbody><tr><td>Branch, department, reference ID</td><td>Classifies the extension and stores external references.</td></tr><tr><td>Additional info</td><td>Stores free-form notes.</td></tr><tr><td>Save, delete, and back</td><td>Save applies changes, Delete removes the extension when allowed, and Back returns to the Extensions list.</td></tr></tbody></table>