Create and Edit Virtual Extensions Use this page to create or edit a virtual extension that groups real extensions behind a single internal number. The form works against the tenant currently selected in the top bar. The screenshots use the Canistracci Oil demo extension 108 Ivy Morgan. Creating and editing use the same form: a new extension opens with tenant defaults, while an existing extension opens with saved values. Creating and editing Action Description Create Open Configuration > Extensions and select Virtual Extension. Fill the required fields and select Save. Edit Open an existing extension from the Extensions list. Update the required fields and select Save. Delete When delete permission is available, open the extension and select Delete. Confirm only after checking routing, phones, queues, and other references. Information Information section for virtual extension 108. Use this section for the virtual extension identity, member extensions, security PIN, caller ID, groups, voicemail MWI, DND state, and inbound timeout. Block Purpose Number, name, and description Defines the internal virtual extension number, display name, and administrator description. Security PIN Requests a PIN when an extension tries to join the virtual extension. Internal caller ID Sets the caller ID shown for internal calls, or keeps it automatic. Extensions Selects the real extensions that belong to the virtual extension. Groups, voicemail, DND, timeout Controls call/pickup/spy groups, voicemail MWI, DND state, and inbound ring timeout. Call Settings Call Settings section for virtual extension 108. Use this section for virtual extension call behavior and listing options. Block Purpose Volume and music on hold Adjusts audio levels and selects hold media. Directories and phone books Controls inclusion in dial-by-name and phone book generated lists. Call waiting and parking lot Controls server-side call waiting behavior and parking lot selection. Outbound Recording Outbound Recording section for virtual extension 108. Use this section for outbound recording and optional recording processing. Block Purpose Always record and email recording Controls outbound recording and optional delivery of recordings by email. Transcript, summary, sentiment Enables transcript, summary, and sentiment processing when available for the tenant. Security Security section for virtual extension 108. Use this section to limit outbound usage from the virtual extension. Block Purpose Outbound destinations Allows all calls, blocks calls, or applies a destination regex filter. Lock PIN and max duration Allows the virtual extension to be locked and caps outbound call duration. Working hours Restricts outbound calling to the selected weekday condition. Web User Panel Web User Panel section for virtual extension 108. Use this section to enable web access for the virtual extension user. Block Purpose User panel toggle Enables or disables web access for this extension. Web user and password Sets the login identity and password. LDAP, 2FA, email, and profile Controls external authentication, two-factor options, notification email, and user profile. Outbound Calls Outbound Calls section for virtual extension 108. Use this section to control caller ID, area-code handling, dialing filters, and routing for calls placed from the virtual extension. Block Purpose External caller ID Sets caller ID number and name used by outbound calls. Use this caller ID in a virtual extension Controls whether member extensions use this caller ID when calls originate through the virtual extension. Caller ID regex and area code Applies rewrite rules and number prefixes before routing. Call lists and routing profile Applies Do Not or Only Allow lists and selects the routing profile. Find me/Follow me Configuration Find me/Follow me Configuration section for virtual extension 108. Use this section to send calls to a follow-me destination under controlled conditions. Block Purpose FMFM number and condition Sets the follow-me target and optional condition. Dial method and confirmation Controls how the follow-me call is dialed and whether answer confirmation is required. Caller ID and timing Controls caller ID presentation, delay, and timeout. Additional Destinations - Active if checked Additional Destinations - Active if checked section for virtual extension 108. Use this section to route calls that do not complete normally or that meet a condition. Block Purpose Failover destinations Selects unconditional, no-answer, busy, offline, and conditional destinations. Missed call notifications Sends notifications and optionally ignores internal or queue-originated missed calls. Note Note section for virtual extension 108. Use this section for administrative metadata and final actions. Block Purpose Branch, department, reference ID Classifies the extension and stores external references. Additional info Stores free-form notes. Save, delete, and back Save applies changes, Delete removes the extension when allowed, and Back returns to the Extensions list.