Extension status

The Extension status type matches the state of one selected extension or numbered flow.
Open Configuration > Conditions, select New Condition, enter a name, choose Extension status in the Type field, complete the type-specific fields, and select Save.
Extension status condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Extension status.
Extension
Extension or flow whose state is checked.
State
State to match: in use, not in use, or DND active.
Example
Field
Example value
Name
Docs Condition - Extension Status
Extension
100 - Alex Reed
State
Not in use
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Extension status from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.