# Overview

The **Custom Destinations** page defines reusable routing destinations for special actions, custom dial strings, wait steps, AI flows, and other call-flow functions. Open it from **Configuration > Custom Destinations**.

The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the **Canistracci OIL** tenant.

The **SETQUEUETIMEOUT** type sets a temporary timeout override for the next Queue destination reached by the same call. After that Queue application is executed, MiRTA PBX clears the override and later queues use their configured timeout.

<figure id="bkmrk-custom-destinations-">![Custom Destinations list page in the Canistracci OIL tenant.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/7sKcustom-destinations-list.png)<figcaption>Custom Destinations list page in the Canistracci OIL tenant.</figcaption></figure>## Working with objects

<table id="bkmrk-taskhow-to-do-it-add"><thead><tr><th>Task</th><th>How to do it</th></tr></thead><tbody><tr><td>Add</td><td>Select the New custom destination action, complete the form, and select Save.</td></tr><tr><td>Edit</td><td>Open the custom destination from the list by selecting its name, number, or row action. Change the form and select Save.</td></tr><tr><td>Delete</td><td>Select the row checkbox and use Delete Selected, or open the custom destination and select Delete, then confirm.</td></tr></tbody></table>

## Page functions

<table id="bkmrk-actiondescription-ne"><thead><tr><th>Action</th><th>Description</th></tr></thead><tbody><tr><td>New Custom Destination</td><td>Opens the creation form for a new custom destination.</td></tr><tr><td>Delete Selected</td><td>Deletes the selected rows after confirmation.</td></tr></tbody></table>

## List columns

<table id="bkmrk-columndescription-ty"><thead><tr><th>Column</th><th>Description</th></tr></thead><tbody><tr><td>Type</td><td>Mode selector that changes the behavior of the object.</td></tr><tr><td>Name</td><td>Display name used in lists and references.</td></tr><tr><td>Parameter</td><td>Object setting shown by the form.</td></tr><tr><td>Action</td><td>Object setting shown by the form.</td></tr></tbody></table>

## Demo records

The tenant contains 1 documentation demo record for this page: Docs Demo Wait 1.

## Deleting records

Before deleting a custom destination, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.