Overview

The Queues page defines call queues, agent behavior, announcements, callbacks, and queue reporting settings. Open it from Configuration > Queues.
The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.
Queues list page in the Canistracci OIL tenant.
Working with objects
Task
How to do it
Add
Select the New queue action, complete the form, and select Save.
Edit
Open the queue from the list by selecting its name, number, or row action. Change the form and select Save.
Delete
Select the row checkbox and use Delete Selected, or open the queue and select Delete, then confirm.
Page functions
Action
Description
New Queue
Opens the creation form for a new queue.
External Agents
Runs the External Agents action.
Queue rules
Runs the Queue rules action.
Delete Selected
Deletes the selected rows after confirmation.
Assign
Runs the Assign action.
List columns
Column
Description
Name
Display name used in lists and references.
Number
Dialed value, identifier, or matching value used by the PBX.
Strategy
Object setting shown by the form.
Always Record
Recording behavior or recording delivery setting.
# Agents
Object setting shown by the form.
# Callers
Caller ID or caller matching value.
Action
Object setting shown by the form.
Demo records
The tenant contains 1 documentation demo record for this page: Docs Demo Queue 1.
Deleting records
Before deleting a queue, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.