Overview

The Voicemails page manages voicemail boxes, message retention, greetings, notification, transcript, and escalation behavior. Open it from Configuration > Voicemails.
The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.
Display modes
The Voicemails page can be shown in DataTable mode or jqGrid mode. Use the display mode toggle in the toolbar to switch between them.
DataTable mode
Voicemails page in DataTable display mode.
DataTable mode shows the standard table with search, sorting, page-size selection, row checkboxes, and bulk actions.
jqGrid mode
Voicemails page in jqGrid display mode.
jqGrid mode shows the same voicemail records in an advanced grid with column filters and grid toolbar actions.
Working with objects
Task
How to do it
Add
Select the New voicemail mailbox action, complete the form, and select Save.
Edit
Open the voicemail mailbox from the list by selecting its name, number, or row action. Change the form and select Save.
Delete
Select the row checkbox and use Delete Selected, or open the voicemail mailbox and select Delete, then confirm.
Page functions
Action
Description
New Voicemail
Opens the creation form for a new voicemail.
Delete Selected
Deletes the selected rows after confirmation.
Enable jqGrid
Switches the table display mode for advanced grid controls.
List columns
Column
Description
Mailbox
Object setting shown by the form.
PIN
Credential or PIN value. Treat it as sensitive.
Name
Display name used in lists and references.
Email
Email address used for notifications, delivery, or mailbox access.
Pager
Object setting shown by the form.
Attach
Object setting shown by the form.
Language
Language or voice selection used for prompts, transcription, or speech synthesis.
Actions
Object setting shown by the form.
Demo records
The tenant contains 2 documentation demo records for this page: Docs Demo Mailbox 1 and Docs Demo Mailbox 2.
Deleting records
Before deleting a voicemail mailbox, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.