# Overview

The **Email Templates** page builds tenant email templates for voicemail, fax, and other notification types. Open it from **Configuration > More Configuration > Email Templates**.

The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the **Canistracci OIL** tenant.

<figure id="bkmrk-email-templates-list">![Email Templates list page in the Canistracci OIL tenant.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Qwdemail-templates-list.png)<figcaption>Email Templates list page in the Canistracci OIL tenant.</figcaption></figure>## Working with objects

<table id="bkmrk-taskhow-to-do-it-add"><thead><tr><th>Task</th><th>How to do it</th></tr></thead><tbody><tr><td>Add</td><td>Select the New email template action, complete the form, and select Save.</td></tr><tr><td>Edit</td><td>Open the email template from the list by selecting its name, number, or row action. Change the form and select Save.</td></tr><tr><td>Delete</td><td>Select the row checkbox and use Delete Selected, or open the email template and select Delete, then confirm.</td></tr></tbody></table>

## Page functions

<table id="bkmrk-actiondescription-ne"><thead><tr><th>Action</th><th>Description</th></tr></thead><tbody><tr><td>New Email Template</td><td>Opens the creation form for a new email template.</td></tr><tr><td>Delete Selected</td><td>Deletes the selected rows after confirmation.</td></tr><tr><td>Test</td><td>Runs a test for the selected configuration.</td></tr></tbody></table>

## List columns

<table id="bkmrk-columndescription-na"><thead><tr><th>Column</th><th>Description</th></tr></thead><tbody><tr><td>Name</td><td>Display name used in lists and references.</td></tr><tr><td>Type</td><td>Mode selector that changes the behavior of the object.</td></tr><tr><td>Active</td><td>Object setting shown by the form.</td></tr><tr><td>Language</td><td>Language or voice selection used for prompts, transcription, or speech synthesis.</td></tr><tr><td>Sender Name</td><td>Display name used in lists and references.</td></tr><tr><td>Sender Email</td><td>Email address used for notifications, delivery, or mailbox access.</td></tr><tr><td>Subject</td><td>Object setting shown by the form.</td></tr><tr><td>Actions</td><td>Object setting shown by the form.</td></tr></tbody></table>

## Template variables

Email templates can include variables in the form `${VARIABLE}`. MiRTA PBX replaces them when the notification is generated. The variables available depend on the selected template type.

<table id="bkmrk-template-typeuseful-"><thead><tr><th>Template type</th><th>Useful variables</th><th>Notes</th></tr></thead><tbody><tr><td>Recording</td><td>`${RE_ID}`, `${START}`, `${SIZEKB}`, `${SOURCE}`, `${REALSRC}`, `${FIRSTDEST}`, `${CLID}`, `${LASTDEST}`, `${TENANTNAME}`, `${DIDCOMMENT}`, `${DIDEMERGENCYNOTES}`, `${WHERELANDED}`, `${SRCNAME}`, `${WHERELANDEDCIDNAME}`, `${TRANSCRIPT}`, `${SUMMARY}`, `${SENTIMENTSCORE}`, `${SENTIMENTBRIEF}`, `${SENTIMENTDETAILS}`</td><td>`${RE_ID}` contains the recording ID. The transcript, summary, sentiment score, sentiment brief, and sentiment details are populated only when those AI actions are completed while the recording is uploaded.</td></tr><tr><td>Transcript notification</td><td>`${RE_ID}`, `${TRANSCRIPT}` plus the call and tenant variables listed for Recording.</td><td>Used by transcript processing notifications.</td></tr><tr><td>Summary notification</td><td>`${RE_ID}`, `${SUMMARY}` plus the call and tenant variables listed for Recording.</td><td>Used by AI summary processing notifications.</td></tr><tr><td>Sentimental analysis notification</td><td>`${RE_ID}`, `${SENTIMENTSCORE}`, `${SENTIMENTBRIEF}`, `${SENTIMENTDETAILS}` plus the call and tenant variables listed for Recording.</td><td>`${SENTIMENTDETAILS}` contains the full JSON emotional analysis, including speaker roles, customer sentiment arc, and agent sentiment/tone data when available.</td></tr></tbody></table>

Use `${RE_ID}` when a template needs a recording-specific link, for example `https://cloud.phonecall.co/pbx/transcript.php?reid=${RE_ID}&reidlist=${RE_ID}`.

The transcript, summary, and sentimental analysis background processors also provide `${RE_ID}` when they send their notification email templates.

## Demo records

The tenant contains 1 documentation demo record for this page: Docs Demo Email 1.

## Deleting records

Before deleting a email template, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.