Overview

The Email Templates page builds tenant email templates for voicemail, fax, and other notification types. Open it from Configuration > More Configuration > Email Templates.
The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.
Email Templates list page in the Canistracci OIL tenant.
Working with objects
Task
How to do it
Add
Select the New email template action, complete the form, and select Save.
Edit
Open the email template from the list by selecting its name, number, or row action. Change the form and select Save.
Delete
Select the row checkbox and use Delete Selected, or open the email template and select Delete, then confirm.
Page functions
Action
Description
New Email Template
Opens the creation form for a new email template.
Delete Selected
Deletes the selected rows after confirmation.
Test
Runs a test for the selected configuration.
List columns
Column
Description
Name
Display name used in lists and references.
Type
Mode selector that changes the behavior of the object.
Active
Object setting shown by the form.
Language
Language or voice selection used for prompts, transcription, or speech synthesis.
Sender Name
Display name used in lists and references.
Sender Email
Email address used for notifications, delivery, or mailbox access.
Subject
Object setting shown by the form.
Actions
Object setting shown by the form.
Template variables
Email templates can include variables in the form 
${VARIABLE}. MiRTA PBX replaces them when the notification is generated. The variables available depend on the selected template type.
Template type
Useful variables
Notes
Recording
${RE_ID}, 
${START}, 
${SIZEKB}, 
${SOURCE}, 
${REALSRC}, 
${FIRSTDEST}, 
${CLID}, 
${LASTDEST}, 
${TENANTNAME}, 
${DIDCOMMENT}, 
${DIDEMERGENCYNOTES}, 
${WHERELANDED}, 
${SRCNAME}, 
${WHERELANDEDCIDNAME}, 
${TRANSCRIPT}, 
${SUMMARY}, 
${SENTIMENTSCORE}, 
${SENTIMENTBRIEF}, 
${SENTIMENTDETAILS}
${RE_ID} contains the recording ID. The transcript, summary, sentiment score, sentiment brief, and sentiment details are populated only when those AI actions are completed while the recording is uploaded.
Transcript notification
${RE_ID}, 
${TRANSCRIPT} plus the call and tenant variables listed for Recording.
Used by transcript processing notifications.
Summary notification
${RE_ID}, 
${SUMMARY} plus the call and tenant variables listed for Recording.
Used by AI summary processing notifications.
Sentimental analysis notification
${RE_ID}, 
${SENTIMENTSCORE}, 
${SENTIMENTBRIEF}, 
${SENTIMENTDETAILS} plus the call and tenant variables listed for Recording.
${SENTIMENTDETAILS} contains the full JSON emotional analysis, including speaker roles, customer sentiment arc, and agent sentiment/tone data when available.
Use 
${RE_ID} when a template needs a recording-specific link, for example 
https://cloud.phonecall.co/pbx/transcript.php?reid=${RE_ID}&reidlist=${RE_ID}.
The transcript, summary, and sentimental analysis background processors also provide 
${RE_ID} when they send their notification email templates.
Demo records
The tenant contains 1 documentation demo record for this page: Docs Demo Email 1.
Deleting records
Before deleting a email template, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.