Overview
The DIDs page manages inbound telephone numbers assigned to the selected tenant, including voice, fax, SMS, privacy, recording behavior, and routing destinations. Open it from Configuration > DIDs.
The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci Oil tenant.
Display modes
The DIDs page can be shown in DataTable mode or jqGrid mode. Use the display mode toggle in the toolbar to switch between them.
DataTable mode
DataTable mode shows the standard table with search, sorting, page-size selection, row checkboxes, and bulk actions.
jqGrid mode
jqGrid mode shows the same DID records in an advanced grid with column filters and grid toolbar actions.
Working with DIDs
| Task | How to do it |
|---|---|
| Add | Select the New DID action, complete the form, and select Save. |
| Edit | Open the DID from the list by selecting its name, number, or row action. Change the form and select Save. |
| Delete | Select the row checkbox and use Delete Selected, or open the DID and select Delete, then confirm. |
Page functions
| Action | Description |
|---|---|
| Outbound CallerID Regexs | Opens the DID caller ID rewrite rules used for outbound caller ID presentation. |
| Outbound DIDs | Opens the outbound DID management view. |
| New DID | Opens the creation form for a new DID. |
| Bulk DIDs | Opens the bulk DID creation tool. |
| Delete Selected | Deletes selected rows after confirmation. |
| CSV/XLS Upload | Opens import tools for bulk DID data. |
| Enable jqGrid | Switches the table display mode for advanced grid controls. |
| Divert | Opens the divert action for selected DIDs when available. |
List columns
| Column | Description |
|---|---|
| Number | The inbound number or matching value. |
| Admin Comment | Internal administrator note for the DID. |
| Comment | Tenant-facing or operational note for the DID. |
| Max Channels | Maximum simultaneous channels allowed for the DID. |
| Recording | Recording policy shown for inbound calls on the DID. |
| CallerID Prefix | Prefix applied to inbound caller ID number or name. |
| Unconditional forward | Destination used when unconditional forwarding is enabled. |
| Inbound Call Rates | Rate profile applied to inbound calls. |
| Action | Row-level actions available for the DID. |
Demo records
The tenant contains documentation demo DID records such as Docs Demo DID 1 and Docs Demo DID 2.