Variable value

The Variable value type matches a tenant user variable value.
Open Configuration > Conditions, select New Condition, enter a name, choose Variable value in the Type field, complete the type-specific fields, and select Save.
Variable value condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Variable value.
Variable
User variable name. The form prefixes the value with USR-.
Value
Value to compare against.
Use as Regex
Treats the value as a regular expression.
Example
Field
Example value
Name
Docs Condition - Variable Value
Variable
DEPARTMENT
Value
Accounting
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Variable value from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.