Create and Edit Custom Destinations
Use this page when creating a new custom destination or editing an existing custom destination from Configuration > Custom Destinations.
The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.
Add and edit form
Main fields
| Field | Description |
|---|---|
| Type: | Mode selector that changes the behavior of the object. |
| Name: | Display name used in lists and references. |
| Phone number: | Dialed value, identifier, or matching value used by the PBX. |
| Dial timeout: | Timing value used by the service. |
| CallerID Number: | Dialed value, identifier, or matching value used by the PBX. |
| CallerID Name: | Display name used in lists and references. |
| Add diversion header: | Object setting shown by the form. |
| Diversion header CallerID Number: | Dialed value, identifier, or matching value used by the PBX. |
| Min silence time (ms): | Object setting shown by the form. |
| Silence threshold: | Object setting shown by the form. |
| Caller buddy language: | Caller ID or caller matching value. |
| Called buddy language: | Language or voice selection used for prompts, transcription, or speech synthesis. |
| Generative Artificial Intelligence: | Object setting shown by the form. |
| API key: | Object setting shown by the form. |
| Model: | Object setting shown by the form. |
| System Content: | Object setting shown by the form. |
| User Content: | Object setting shown by the form. |
| Assistant Content: | Object setting shown by the form. |
| Functions: | Object setting shown by the form. |
| Greeting Message: | Object setting shown by the form. |
| Temperature: | Object setting shown by the form. |
| Max Tokens: | Object setting shown by the form. |
| Realtime Voice: | Language or voice selection used for prompts, transcription, or speech synthesis. |
| Turn Detection: | Object setting shown by the form. |
| Semantic VAD eagerness: | Object setting shown by the form. |
| Server VAD threshold: | Server, host, or node selection used by the object. |
| Prefix padding (ms): | Dialed value, identifier, or matching value used by the PBX. |
| Silence duration (ms): | Object setting shown by the form. |
Saving and deleting
| Task | How to do it |
|---|---|
| Create | Select the new action from the Custom Destinations list, fill the required fields, and select Save. |
| Edit | Open the existing custom destination, update the needed fields, and select Save. |
| Delete | Before deleting a custom destination, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm. |