Overview
The Email Templates page builds tenant email templates for voicemail, fax, and other notification types. Open it from Configuration > More Configuration > Email Templates.
The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.
Working with objects
| Task | How to do it |
|---|---|
| Add | Select the New email template action, complete the form, and select Save. |
| Edit | Open the email template from the list by selecting its name, number, or row action. Change the form and select Save. |
| Delete | Select the row checkbox and use Delete Selected, or open the email template and select Delete, then confirm. |
Page functions
| Action | Description |
|---|---|
| New Email Template | Opens the creation form for a new email template. |
| Delete Selected | Deletes the selected rows after confirmation. |
| Test | Runs a test for the selected configuration. |
List columns
| Column | Description |
|---|---|
| Name | Display name used in lists and references. |
| Type | Mode selector that changes the behavior of the object. |
| Active | Object setting shown by the form. |
| Language | Language or voice selection used for prompts, transcription, or speech synthesis. |
| Sender Name | Display name used in lists and references. |
| Sender Email | Email address used for notifications, delivery, or mailbox access. |
| Subject | Object setting shown by the form. |
| Actions | Object setting shown by the form. |
Template variables
Email templates can include variables in the form ${VARIABLE}. MiRTA PBX replaces them when the notification is generated. The variables available depend on the selected template type.
| Template type | Useful variables | Notes |
|---|---|---|
| Recording | ${RE_ID}, ${START}, ${SIZEKB}, ${SOURCE}, ${REALSRC}, ${FIRSTDEST}, ${CLID}, ${LASTDEST}, ${TENANTNAME}, ${DIDCOMMENT}, ${DIDEMERGENCYNOTES}, ${WHERELANDED}, ${SRCNAME}, ${WHERELANDEDCIDNAME}, ${TRANSCRIPT}, ${SUMMARY}, ${SENTIMENTSCORE}, ${SENTIMENTBRIEF}, ${SENTIMENTDETAILS} | ${RE_ID} contains the recording ID. The transcript, summary, sentiment score, sentiment brief, and sentiment details are populated only when those AI actions are completed while the recording is uploaded. |
| Transcript notification | ${RE_ID}, ${TRANSCRIPT} plus the call and tenant variables listed for Recording. | Used by transcript processing notifications. |
| Summary notification | ${RE_ID}, ${SUMMARY} plus the call and tenant variables listed for Recording. | Used by AI summary processing notifications. |
| Sentimental analysis notification | ${RE_ID}, ${SENTIMENTSCORE}, ${SENTIMENTBRIEF}, ${SENTIMENTDETAILS} plus the call and tenant variables listed for Recording. | ${SENTIMENTDETAILS} contains the full JSON emotional analysis, including speaker roles, customer sentiment arc, and agent sentiment/tone data when available. |
Use ${RE_ID} when a template needs a recording-specific link, for example https://cloud.phonecall.co/pbx/transcript.php?reid=${RE_ID}&reidlist=${RE_ID}.
Demo records
The tenant contains 1 documentation demo record for this page: Docs Demo Email 1.
Deleting records
Before deleting a email template, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.