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Agent Answered Calls

The Agent Answered Calls statsboard report adds a reusable card for Agent answered calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Agent Answered Calls example with fictional data.
Agent Answered Calls example with fictional data.

Configuration

FieldValue
Statsboard box typeQUEUE_AGENT_METRIC
MetricAgent answered calls
Data sourceQueue Log
DisplayTop-N bar chart or table.

Calculation

Count distinct CONNECT events grouped by queue_log agent.

When To Use

Shows answered call distribution among agents.

Notes

  • The screenshot uses fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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