Statsboards
The Statsboards status page is used to inspect operational state and historical records without changing normal tenant configuration.
How to Use
- Open Status > Statsboards.
- Confirm that the selected tenant is correct, or use the available global view when your account allows it.
- Use filters to narrow the result before exporting or reviewing detailed records.
- For live status pages, refresh the page after making configuration changes that should affect the state.
Operational Notes
Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.
Total Inbound Duration
The Total Inbound Duration statsboard report adds a reusable card for Total inbound duration. Use...
Total Outbound Duration
The Total Outbound Duration statsboard report adds a reusable card for Total outbound duration. U...
Average Inbound Duration
The Average Inbound Duration statsboard report adds a reusable card for Average inbound duration....
Average Outbound Duration
The Average Outbound Duration statsboard report adds a reusable card for Average outbound duratio...
Total Talk Time
The Total Talk Time statsboard report adds a reusable card for Total talk time. Use it inside Sta...
Average Talk Time
The Average Talk Time statsboard report adds a reusable card for Average talk time. Use it inside...
Answered Call Count
The Answered Call Count statsboard report adds a reusable card for Answered call count. Use it in...
Missed / Failed Inbound Calls
The Missed / Failed Inbound Calls statsboard report adds a reusable card for Missed / failed inbo...
Outbound Failed Calls
The Outbound Failed Calls statsboard report adds a reusable card for Outbound failed calls. Use i...
Answer Rate %
The Answer Rate % statsboard report adds a reusable card for Answer rate %. Use it inside Status ...
Average Time To Answer
The Average Time To Answer statsboard report adds a reusable card for Average time to answer. Use...
Short Calls Count
The Short Calls Count statsboard report adds a reusable card for Short calls count. Use it inside...
Top Called Numbers
The Top Called Numbers statsboard report adds a reusable card for Top called numbers. Use it insi...
Top Callers
The Top Callers statsboard report adds a reusable card for Top callers. Use it inside Status > St...
Calls By Disposition
The Calls By Disposition statsboard report adds a reusable card for Calls by disposition. Use it ...
Calls By Direction
The Calls By Direction statsboard report adds a reusable card for Calls by direction. Use it insi...
Calls By Answering Extension
The Calls By Answering Extension statsboard report adds a reusable card for Calls by answering ex...
Calls By Hour Of Day
The Calls By Hour Of Day statsboard report adds a reusable card for Calls by hour of day. Use it ...
Calls By Weekday
The Calls By Weekday statsboard report adds a reusable card for Calls by weekday. Use it inside S...
Longest Calls
The Longest Calls statsboard report adds a reusable card for Longest calls. Use it inside Status ...
Queue Entered Calls
The Queue Entered Calls statsboard report adds a reusable card for Queue entered calls. Use it in...
Queue Answered Calls
The Queue Answered Calls statsboard report adds a reusable card for Queue answered calls. Use it ...
Queue Abandoned Calls
The Queue Abandoned Calls statsboard report adds a reusable card for Queue abandoned calls. Use i...
Queue Transferred Calls
The Queue Transferred Calls statsboard report adds a reusable card for Queue transferred calls. U...
Queue Timeout Calls
The Queue Timeout Calls statsboard report adds a reusable card for Queue timeout calls. Use it in...
Queue Answer Rate %
The Queue Answer Rate % statsboard report adds a reusable card for Queue answer rate %. Use it in...
Queue Abandon Rate %
The Queue Abandon Rate % statsboard report adds a reusable card for Queue abandon rate %. Use it ...
Queue Timeout Rate %
The Queue Timeout Rate % statsboard report adds a reusable card for Queue timeout rate %. Use it ...
Average Queue Wait Before Answer
The Average Queue Wait Before Answer statsboard report adds a reusable card for Average queue wai...
Average Queue Wait Before Abandon
The Average Queue Wait Before Abandon statsboard report adds a reusable card for Average queue wa...
Max Queue Wait Time
The Max Queue Wait Time statsboard report adds a reusable card for Max queue wait time. Use it in...
SLA %
The SLA % statsboard report adds a reusable card for SLA %. Use it inside Status > Statsboards wh...
Calls By Queue
The Calls By Queue statsboard report adds a reusable card for Calls by queue. Use it inside Statu...
Calls By Agent
The Calls By Agent statsboard report adds a reusable card for Calls by agent. Use it inside Statu...
Agent Answered Calls
The Agent Answered Calls statsboard report adds a reusable card for Agent answered calls. Use it ...
Agent Average Talk Time
The Agent Average Talk Time statsboard report adds a reusable card for Agent average talk time. U...