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Agent Average Talk Time

The Agent Average Talk Time statsboard report adds a reusable card for Agent average talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Agent Average Talk Time example with fictional data.
Agent Average Talk Time example with fictional data.

Configuration

FieldValue
Statsboard box typeQUEUE_AGENT_METRIC
MetricAgent average talk time
Data sourceQueue Log
DisplayTop-N bar chart or table.

Calculation

Average COMPLETECALLER and COMPLETEAGENT data2 grouped by agent.

When To Use

Compares average queue conversation duration by agent.

Notes

  • The screenshot usesis rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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