Answered Call Count
The Answered Call Count statsboard report adds a reusable card for Answered call count. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | CALLS_METRIC |
| Metric | Answered call count |
| Data source | Simple CDR |
| Display | Line or bar chart by selected date bucket. |
Calculation
Count Simple CDR rows where sc_billsec is greater than zero or disposition is ANSWERED.
When To Use
Gives a tenant-level answered call volume trend.
Notes
- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.