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Answered Call Count

The Answered Call Count statsboard report adds a reusable card for Answered call count. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Answered Call Count example with fictional data.
Answered Call Count example with fictional data.

Configuration

FieldValue
Statsboard box typeCALLS_METRIC
MetricAnswered call count
Data sourceSimple CDR
DisplayLine or bar chart by selected date bucket.

Calculation

Count Simple CDR rows where sc_billsec is greater than zero or disposition is ANSWERED.

When To Use

Gives a tenant-level answered call volume trend.

Notes

  • The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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