Average Outbound Duration
The Average Outbound Duration statsboard report adds a reusable card for Average outbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | CALLS_METRIC |
| Metric | Average outbound duration |
| Data source | Simple CDR |
| Display | Line or bar chart by selected date bucket. |
Calculation
Average sc_duration for outbound Simple CDR rows.
When To Use
Helps compare outbound follow-up duration across periods.
Notes
- The screenshot uses fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.