Average Queue Wait Before Abandon
The Average Queue Wait Before Abandon statsboard report adds a reusable card for Average queue wait before abandon. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | QUEUE_METRIC |
| Metric | Average queue wait before abandon |
| Data source | Queue Log |
| Display | Multi-queue time-series chart. |
Calculation
Average ABANDON data3 wait time.
When To Use
Shows how long abandoned callers waited before leaving.
Notes
- The screenshot
usesis rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.