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Average Queue Wait Before Answer

The Average Queue Wait Before Answer statsboard report adds a reusable card for Average queue wait before answer. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Average Queue Wait Before Answer example with fictional data.
Average Queue Wait Before Answer example with fictional data.

Configuration

FieldValue
Statsboard box typeQUEUE_METRIC
MetricAverage queue wait before answer
Data sourceQueue Log
DisplayMulti-queue time-series chart.

Calculation

Average completion hold time from COMPLETECALLER and COMPLETEAGENT data1.

When To Use

Shows how long answered callers waited before an agent took the call.

Notes

  • The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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