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Calls By Answering Extension

The Calls By Answering Extension statsboard report adds a reusable card for Calls by answering extension. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Calls By Answering Extension example with fictional data.
Calls By Answering Extension example with fictional data.

Configuration

FieldValue
Statsboard box typeCALLS_BREAKDOWN
MetricCalls by answering extension
Data sourceSimple CDR
DisplayPie chart, bar chart, or table.

Calculation

Group Simple CDR rows by sc_whoanswered, using Unanswered when empty.

When To Use

Shows where answered calls landed.

Notes

  • The screenshot usesis rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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