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Calls By Direction

The Calls By Direction statsboard report adds a reusable card for Calls by direction. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Calls By Direction example with fictional data.
Calls By Direction example with fictional data.

Configuration

FieldValue
Statsboard box typeCALLS_BREAKDOWN
MetricCalls by direction
Data sourceSimple CDR
DisplayPie chart, bar chart, or table.

Calculation

Group Simple CDR rows by sc_direction.

When To Use

Compares inbound, outbound, and local call flow.

Notes

  • The screenshot usesis rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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