Calls By Queue
The Calls By Queue statsboard report adds a reusable card for Calls by queue. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | QUEUE_METRIC |
| Metric | Calls by queue |
| Data source | Queue Log |
| Display | Bar chart or table. |
Calculation
Count ENTERQUEUE events grouped by queue.
When To Use
Compares traffic among queues in the selected period.
Notes
- The screenshot uses fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.