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Calls By Queue

The Calls By Queue statsboard report adds a reusable card for Calls by queue. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Calls By Queue example with fictional data.
Calls By Queue example with fictional data.

Configuration

FieldValue
Statsboard box typeQUEUE_METRIC
MetricCalls by queue
Data sourceQueue Log
DisplayBar chart or table.

Calculation

Count ENTERQUEUE events grouped by queue.

When To Use

Compares traffic among queues in the selected period.

Notes

  • The screenshot usesis rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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