Longest Calls
The Longest Calls statsboard report adds a reusable card for Longest calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | CALLS_TOP |
| Metric | Longest calls |
| Data source | Simple CDR |
| Display | Table by default, with caller, dialed number, disposition, and duration. |
Calculation
Sort Simple CDR rows by sc_duration descending and return the configured top-N rows.
When To Use
Finds unusually long calls for review, billing, or quality checks.
Notes
- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.