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Longest Calls

The Longest Calls statsboard report adds a reusable card for Longest calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Longest Calls example with fictional data.
Longest Calls example with fictional data.

Configuration

FieldValue
Statsboard box typeCALLS_TOP
MetricLongest calls
Data sourceSimple CDR
DisplayTable by default, with caller, dialed number, disposition, and duration.

Calculation

Sort Simple CDR rows by sc_duration descending and return the configured top-N rows.

When To Use

Finds unusually long calls for review, billing, or quality checks.

Notes

  • The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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