Max Queue Wait Time
The Max Queue Wait Time statsboard report adds a reusable card for Max queue wait time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | QUEUE_METRIC |
| Metric | Max queue wait time |
| Data source | Queue Log |
| Display | Multi-queue time-series chart. |
Calculation
Maximum wait time across answered, abandoned, timed-out, and transferred queue events.
When To Use
Highlights worst-case queue waiting time.
Notes
- The screenshot
usesis rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.