Missed / Failed Inbound Calls
The Missed / Failed Inbound Calls statsboard report adds a reusable card for Missed / failed inbound calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | CALLS_METRIC |
| Metric | Missed / failed inbound calls |
| Data source | Simple CDR |
| Display | Line or bar chart by selected date bucket. |
Calculation
Count inbound Simple CDR rows that were not answered.
When To Use
Highlights inbound demand that did not reach a successful conversation.
Notes
- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.