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Outbound Failed Calls

The Outbound Failed Calls statsboard report adds a reusable card for Outbound failed calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Outbound Failed Calls example with fictional data.
Outbound Failed Calls example with fictional data.

Configuration

FieldValue
Statsboard box typeCALLS_METRIC
MetricOutbound failed calls
Data sourceSimple CDR
DisplayLine or bar chart by selected date bucket.

Calculation

Count outbound Simple CDR rows with failed, busy, no-answer, congestion, or unavailable disposition.

When To Use

Useful for identifying carrier or dialing-quality problems.

Notes

  • The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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