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Queue Answer Rate %

The Queue Answer Rate % statsboard report adds a reusable card for Queue answer rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Queue Answer Rate % example with fictional data.
Queue Answer Rate % example with fictional data.

Configuration

FieldValue
Statsboard box typeQUEUE_METRIC
MetricQueue answer rate %
Data sourceQueue Log
DisplayMulti-queue time-series chart.

Calculation

CONNECT calls divided by ENTERQUEUE calls, multiplied by 100.

When To Use

Measures queue answer effectiveness.

Notes

  • The screenshot usesis rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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